Customer Stories
Missy Brown Medcom Jacksonville, FL
“We used to administer COBRA manually until 2001 when got (a competitor’s system). We used this system up until June 2004, and then we switched to Datapath. I cannot begin to tell you how much better the reports are in your system. The (competitor’s system) could not break the premiums down by product, amount, or month paid, and that is what the clients want. We actually lost one client due to the fact that the reports were not sufficient. For another client, we had to keep a manual spreadsheet so that we would know how much to pay each carrier per participant. This is no longer an issue because your system is able to pay the carrier and/or the employer depending on how we set up the benefits.”
“The plan setup process is much easier in DataPath’s system. (The competition) uses Sponsor and Plan instead of Carrier and Plan, and the plans do not automatically end. (The competition) allows you to accept premiums without the new rates being in the system. This was a huge problem because you may not realize that the group’s plan rates expired and nothing flags in the system that this is incorrect.”
“The ‘Things To Do’ list in DataPath’s system is simply awesome. I can set the system to tell me “xx” days before a group’s rates expire, and it will pop up in my ‘Things To Do’ list. I can then print the open request letter in the system and send it to the client. You can always see what letters there are to print because of the ‘Things To Do’ list. You can even unprint just ONE letter in DataPath’s COBRA system. You cannot do this with (the competition’s system), where you have to unprint the entire letter set if there is an incorrect letter.”
“We also use the cash management features in the system. This way we know before a check is deposited if it is applied or not. It used to be that accounting would deposit all the checks and then the COBRA department would just post them. The accounting department would not know that a person was termed and that we should not accept their money. We no longer have a problem with having to always refund back premiums, and even if we do have to refund back premiums Datapath has found a solution for that too. You can refund premiums back to the participant from the COBRA system. In the past, the request had to be forwarded to the accounting department and would delay the whole process, not to mention the fact that the refunds were not tracked in the COBRA system.”
“I also like the fact that the Document Warehouse is part of your system and not an add-on feature like (the competition).”