Customer Stories
Laurie De Priest Worldwide Benefit Solutions, Inc. St. Louis, MO
The system is very user-friendly. I am a non-technical computer person, and I am able to work right through it without any problems. In fact when we hired a new person with no insurance experience at all, she was able to use the system with no problem. That tells you just how easy the system is.
Follow up is very easy because I get my “Things To Do” notice on a daily basis. The reports are also very easy. We also use DPI-COBRA as a cross-reference for customer service issues. Because we’ve entered all the information about the plans, we can us it as a quick reference when someone calls.
We also use it as a sales tool. When people find out how easy it is to take care of their COBRA, it makes life so much easier for the HR director, who is running in 15 different directions. We’ve also used it as a strong selling tool in explaining to the larger cases their responsibility of sending out Initial Notification letters. All our clients have been extremely excited about the Initial Notification letter and all the information that it contains.